Virgin Media

Founded as TeleWest in 1984, they are now known as Virgin Media. In 2006 the company became the first quadruple-play media company in the UK offering service packages of television internet, cell phone and land line phone services. It is now one of two top UK companies at the top of the market in broadband services. Although headquartered in the United States operations are solely for United Kingdom customers.

Virgin Media offers a variety of services and packages to meet customer needs and interests. They also have a global mobile phone network provider currently servicing over 4 million users. They offer traditional landline telephone service packages. Their digital television service is a mix of British and American television channels many owned by the company. There are plans to expand this service to include new channels in the near future. Packages also include services for high definition, gaming, video on demand and services to cabled and non-cabled areas in the UK. Pay to play gaming website is also offered.

Virgin Media Broadband specializes in broadband internet service. This service is offered through cable modem or set- top boxes. Dial up internet is still also available with several packages options and various discounts for dial up users. Unlimited broadband and broadband and talk are both popular service packages, simplified to allow users the benefit of having a simple yet effective package. Customers can choose from bundle one or bundle two or broadband only depending on their usage needs.

Their user friendly website allows customers to browse through information to find the answers to common questions and keep up to date on contract changes, alterations to rules and regulations and policies relating to their service contracts. Contracts are offered on a 12 month basis.

Internet customers through Virgin Media have been provided generous discounts and package options in the past including upgrades, free routers, warranties and discount cards and newsgroup access. Wireless kits and zero tariffs are also available in some circumstances depending on package and contract choices. These ongoing customer appreciation efforts have both increased user satisfaction and allowed a variety of cost savings to many customers. As an additional benefit to their Virgin also announced that there is no longer a cost associated with utilizing the customer technical support lines. This benefit allows customers to get their needs met without worrying about being off line or incurring costs.

Most customers who use the broadband service experience a high level of satisfaction with both service and products. The reasonable contracts, quality of service and the technological support available continues to make this one of the top choices in Broadband throughout the UK. The cost savings, discounts on sales and services and the versatility of the service packages available that can be customized to meet the changing needs of the customer base is one of the key factors in customer satisfaction. Voted the number one broadband company in the UK, most internet users in the UK will continue to look to this great provider for their digital needs.